Right of withdrawal
The Customer has the right to withdraw from the contract within 14 days without giving any reasons.
The withdrawal period expires 14 days after the day on which the Customer or a third party appointed by the Customer acquires physical possession of the good or, if the Customer has ordered several goods via a single Order, if the good is made up of various shipments or components that are delivered separately, 14 days after the day on which the Customer or a third party other than the carrier, appointed by the Customer, acquires physical possession of the last good, last shipment or last component.
To exercise the right of withdrawal, the Customer must unambiguously notify Metagenics of his or her decision to withdraw from the agreement (e.g. in writing by post, fax or e-mail).
The Customer may, but is not required to, use the attached model withdrawal form for this purpose.
To meet the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
If the Customer withdraws from the contract, Metagenics will reimburse all payments received from the Customer,
including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by Metagenics), without undue delay and in any event not later than 14 days from the day on which Metagenics is informed about the Customer's decision to withdraw from this contract. Metagenics will carry out such reimbursement using the same means of payment as used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of such reimbursement. Metagenics may, however, withhold reimbursement until it has received the goods back, or until the Customer has supplied evidence of having sent back the goods, whichever is the earliest.
The Customer must immediately and in any event not later than 14 days after the day on which the Customer has notified Metagenics of his or her decision to withdraw from the contract, return or hand over the goods to Metagenics, unopened, preferably in their original packaging, undamaged and accompanied by the invoice and the delivery note. Considering the nature of the Products, i.e. food supplements, the Customer forfeits the right of withdrawal for Products that were opened (i.e. whose seal is broken). The Customer meets the withdrawal deadline if he or she returns the goods before the 14-day period has expired. The Customer must bear the direct costs of returning the goods. The Customer is solely liable for the diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The Customer can conclude a Term Agreement with Metagenics. A delivery of the Product takes place every three (3) or six (6) months. The Customer is free to make this choice. The Term Agreement is concluded for an indefinite period. The Customer may cancel this Order at any time subject to a notice period of one (1) week. Cancellation can be done by contacting the Metagenics customer service, by post, by telephone (0800 5955 5955) or by e-mail (firstname.lastname@example.org).