Right of withdrawal
The Customer has the right to withdraw from the contract within 14 days without giving any reasons.
The withdrawal period expires 14 days after the day on which the Customer or a third party appointed by the Customer acquires physical possession of the good or, if the Customer has ordered several goods via a single Order, if the good is made up of various shipments or components that are delivered separately, 14 days after the day on which the Customer or a third party other than the carrier, appointed by the Customer, acquires physical possession of the last good, last shipment or last component.
To exercise the right of withdrawal, the Customer must unambiguously notify Bariatric Advantage of his or her decision to withdraw from the agreement by post, by telephone (00800 5955 5955) or by e-mail (firstname.lastname@example.org).
The Customer may, but is not required to, use the attached model withdrawal form for this purpose.
To meet the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
If the Customer withdraws from the contract, Metagenics will reimburse all payments received from the Customer,
The Customer must immediately and in any event not later than 14 days after the day on which the Customer has notified Metagenics of his or her decision to withdraw from the contract, return or hand over the goods to Metagenics, unopened, preferably in their original packaging, undamaged and accompanied by the invoice and the delivery note. Considering the nature of the Products, i.e. food supplements, the Customer forfeits the right of withdrawal for Products that were opened (i.e. whose seal is broken). The Customer meets the withdrawal deadline if he or she returns the goods before the 14-day period has expired. The Customer must bear the direct costs of returning the goods. The Customer is solely liable for the diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.