FAQ

 

General
From what age can Bariatric Advantage® be used?
Bariatric Advantage® was specifically developed for bariatric patients and can therefore be used from the age of 18. Patients under 18 years undergoing bariatric surgery may also use the Bariatric Advantage® range. Flavour: citrus, cherry, strawberry...
What should be taken after bariatric surgery to prevent or treat possible deficiencies?
One tablet or serving of Bariatric Advantage® Multi Powder and 1 to 3 tablets of Bariatric Advantage® Calcium Citrate provide the recommended daily allowance for vitamins and minerals and will help replenish any deficiencies before and after surgery. ...
Why take specific supplements and not standard supplements available in supermarkets?
Surgery has a significant impact on the body. Not only will the patient be able to eat less, he/she will also feel full faster. In addition, after a gastric bypass, the absorption of nutrients is limited because a portion of the small intestine is bypassed...
After eating I feel nauseous and very tired. Is that normal?
That is possible. You probably suffer from dumping syndrome. Dumping syndrome is a term collectively used for symptoms that occur immediately or a few hours after eating. These symptoms may occur after eating or drinking too fast, eating too large portions...
Is the Bariatric Advantage® range suitable for any type of surgery or does it distinguish between different types of surgery?
The Bariatric Advantage® range is suitable for any type of surgery. The dosage does not need to be adjusted according to the type of surgery. There is no risk of overdosing provided the recommended dosage is followed. Only in the case of a duodenal switch...
View all
Products
Do the Bariatric Advantage® Multi chewable tablets also come in flavours other than cherry and citrus? I am looking for more variation.
The chewable tablets are available in cherry and citrus flavours. Besides, we also offer Bariatric Advantage® Multi Capsules.
I feel nauseous after taking Bariatric Advantage® Multi. Is that normal?
Do not take the tablet on an empty stomach, but preferably during or just after a meal.
Should the Bariatric Advantage® Multi and the Bariatric Advantage® Calcium Citrate chewable tablets be swallowed whole?
No, the tablets should be chewed into small pieces before being swallowed.
Can I take the calcium chewing tablets with multivitamins?
No, to ensure optimal absorption of all minerals, it’s preferable not to take the calcium chewing tablets along with multivitamins or Bariatrics Advantage Magnesium & Vitamin D. In order to ensure optimal absorption of all minerals, there should be an interval of at least 2 hours between ingestions. E.g. mornings, afternoons between meals and evenings before going to sleep.
Can i take the calcium tablets with an iron supplement?
No, to ensure optimal absorption of all minerals, it’s preferable not to take the calcium chewing tablets along with an iron supplement. In order to ensure optimal absorption of all minerals, there should be an interval of at least 2 hours between ingestions. E.g. mornings, afternoons between meals and evenings before going to sleep.
View all
Subscriptions
How do subscriptions work?

When you take out a subscription, you don’t need to order the same product over and over again. Your order is prepared automatically.

You can choose between shipments every three months or every six months. When you take out a subscription you need to enter your payment details (PayPal or credit card). In doing so, you consent to Bariatric Advantage® debiting an amount from your account on a recurring basis ahead of preparing your periodic order. You will always be notified by email about an upcoming debit. You will receive an order confirmation email once this payment has been cleared.

Subscriptions run until they are cancelled. We do recommend checking the terms and conditions of cancellation

Why would I take out a subscription rather than placing single orders?

When you take out a subscription you get 20% off and free shipping. You save time because you don’t need to go through the whole order process every time. And you never have to do without because your order is fulfilled automatically.

How do I change my subscription?

You cannot change a subscription yourself. You should contact our customer services. You can call us on 00800 5955 5955 or email us at info@bariatricadvantage.eu.

How do I cancel my subscription?

Subscriptions do not have a set expiry date. You can only cancel a subscription after your second shipment and no later than five working days before the next scheduled order. You must complete the cancellation form. This does not affect your legal rights.

How do I change my subscription delivery or billing address?
  1. Log in with your email address and password.
  2. Click ‘My account’,
  3. then ‘Address book’.
  4. Now, depending on what you want to do click ‘Change billing address’ or ‘Change delivery address’. When you’re done (be sure to complete all mandatory fields), click ‘Save address’.
  5. Now click ‘My subscriptions’,
  6. then ‘View’ and select the subscription you want to update.
  7. At the bottom of the next page, click ‘Change’ and update your delivery or billing address. When you’re done (be sure to complete all mandatory fields), click ‘Save address’.
  8. If you need to change the address for other subscriptions, repeat the process from step 5.
View all
Delivery
Which country can Bariatric Advantage be shipped to?

For the full list of countries and shipping costs, click here.

What are the shipping costs?

For information about shipping costs, click here

How do I know whether my order has been shipped?

When your shipment is handed over to the shipping partner you will receive an email from that partner with a tracking code and a link to a webpage where you can track your shipment.

What should I do if I observe damage to the package delivered to me?

We would ask you to take a photo of the damaged package in which the shipping label is clearly legible. You should also take a photo of the damaged Bariatric Advantage®. Email the two photos to our customer services (info@bariatricadvantage.eu). We will get back to you as quickly as possible.

Why am I unable to enter my delivery address?

When entering delivery addresses, you first need to select the right country from the ‘Ship to’ dropdown list at the top of the page on the right.

For example: you can only enter an address in Belgium after you have selected ‘Belgium’ in the ‘Ship to’ dropdown list.

View all
Order Information
What does ‘out in stock’ mean?

This means that we are unable to deliver the product in question from stock. Rest assured we are doing everything we can to replenish the stock as quickly as possible.

What is a discount code?

You receive a discount code from Bariatric Advantage®, a hospital, a patients association or elsewhere. This can be redeemed when purchasing a given product. You may also receive a discount code in connection with campaigns featured in our newsletter or on our website.

How can I pay for my order?

The following payment options are available:

  • Paypal
  • Credit card (Mastercard/Visa)
  • SOFORT transfer 
  • Bank transfer
Are online payments secure?

You can pay for your Bariatric Advantage® order online or by bank transfer.

If you select online banking you will be redirected to Bariatric Advantage®’s secure website. Your encrypted payment data are protected by a secure SSL connection and stored on encrypted servers. No payment details are ever stored in the back office of our website. This ensures that you can pay online with peace of mind.

How do I know that my order has been accepted?

You will receive a confirmation email when your order is in order. You can check the status of your order in your account. 

View all
Returns
What is the deadline for returns?

It is within your rights to return single orders within 14 days without stating a reason.

How do I return Bariatric Advantage® products?

To use your right of return, you must notify Bariatric Advantage® of your decision to cancel your purchase by post, phone (00800 5955 5955) or email (info@baratricadvantage.eu). You can also complete the model withdrawal form below.

>> MODEL WITHDRAWAL FORM

To avoid any misunderstandings, when you have the package ready to send, we advise you to take a photo of it with return label and email it to our customer services (info@bariatricadvantage.eu).

Where do I return Bariatric Advantage® products?

Return unopened and undamaged packages to:

Metagenics Belgium
Zandvoordeschorredijkstraat 85
8400 Ostend

Who pays the return costs?

You are liable to pay any return costs, unless you are returning a package due to a mistake made by us.

View all