Are Bariatric Advantage® products reimbursed by my health insurer?
Contact your health insurer for more information.
Do Bariatric Advantage® products contain lactose, soya or gluten?
All Bariatric Advantage® products are gluten-free. However, Bariatric Advantage® Calcium Citrate Soft Chews contain soya, and Bariatric Advantage® Whey and Bariatric Advantage® NutriTotal contain soya and traces of lactose.
Why do I have to create an account before I can make a purchase?
We are unable to process and deliver your order if you do not have an account. Setting up an account unlocks lots of advantages:
- It speeds up the ordering process, because your details are entered automatically. You can add several addresses to your account to select the address you want a specific order sent to, such as your home, your work, someone in your family or a friend.
- You can check your order history and your open orders.
- Your account helps us provide you with the best possible (online) service.
Are Bariatric Advantage® products suited for vegetarians and vegans?
All Bariatric Advantage® products are suited for vegetarians except Bariatric Advantage® Vitamin B12 I.F. Bariatric Advantage® Iron and Bariatric Advantage® Zinc are suited for vegans as well.
When can I call customer services?
Our customer service agents are ready to take your call Monday to Friday, between 9:00 and 17:00 on the free number 00800 5955 5955.
How should I take Bariatric Advantage® Whey?
You should dissolve a portion of Whey in a smoothie or in 200 ml of water, milk or juice. In addition, you should dissolve Whey in cold drinks, as warm drinks enhance the risk of lump formation. Also, you can mix a portion of Whey with a meal of choice.
Is it necessary to take the Bariatric Advantage® Multi with a Calcium supplement?
It’s recommended to take additional calcium citrate alongside Bariatric Advantage® Multi. An additional 1200 mg, and preferably 1500 mg of calcium (3 chewable tablets), per day is recommended for maintaining strong bones and teeth.
Does Bariatric Advantage® have multivitamin supplements without iron?
The amount of iron in Bariatric Advantage® Multi Capsules/Chewable Tablets is in accordance with international bariatric guidelines. Bariatric Advantage® Multi Chewable Tablets contain only 18 mg of iron and a daily intake of Bariatric Advantage® Multi Capsules contains 28 mg of iron.
Does Bariatric Advantage® have multivitamin supplements without iodine?
Bariatric Advantage® Multi Capsules/Chewable Tablets contain iodine, i.e. 150 µg of iodine per chewable tablet or per 2 capsules. Nutritionists generally recommend that healthy adults take 100-200 µg of iodine per day.
As you’ve undergone stomach surgery, you can’t digest as much food as before. As a result, iodine intake through food is significantly reduced.
People who suffer from hypothyroidism and are being treated with L-thyroxine can take this multivitamin as well. If in doubt, please consult your treating doctor.
I have trouble swallowing capsules, what can I do?
You may find it easier to take the capsules by opening a capsule and mixing its powder into a small portion of your meal.
How do subscriptions work?
When you take out a subscription, you don’t need to order the same product over and over again. Your order is prepared automatically.
You can choose between shipments every three months or every six months. When you take out a subscription you need to enter your payment details (PayPal or credit card). In doing so, you consent to Bariatric Advantage® debiting an amount from your account on a recurring basis ahead of preparing your periodic order. You will always be notified by email about an upcoming debit. You will receive an order confirmation email once this payment has been cleared.
Subscriptions run until they are cancelled. We do recommend checking the terms and conditions of cancellation.
Why would I take out a subscription rather than placing single orders?
When you take out a subscription you get 20% off and free shipping. You save time because you don’t need to go through the whole order process every time. And you never have to do without because your order is fulfilled automatically.
How do I change my subscription?
You cannot change a subscription yourself. You should contact our customer services. You can call us on 00800 5955 5955 or email us at firstname.lastname@example.org.
How do I cancel my subscription?
Subscriptions do not have a set expiry date. You can only cancel a subscription after your second shipment and no later than five working days before the next scheduled order. You must complete the cancellation form. This does not affect your legal rights.
How do I change my subscription delivery or billing address?
- Log in with your email address and password.
- Click ‘My account’,
- then ‘Address book’.
- Now, depending on what you want to do click ‘Change billing address’ or ‘Change delivery address’. When you’re done (be sure to complete all mandatory fields), click ‘Save address’.
- Now click ‘My subscriptions’,
- then ‘View’ and select the subscription you want to update.
- At the bottom of the next page, click ‘Change’ and update your delivery or billing address. When you’re done (be sure to complete all mandatory fields), click ‘Save address’.
- If you need to change the address for other subscriptions, repeat the process from step 5.
Which country can Bariatric Advantage be shipped to?
For the full list of countries and shipping costs, click here.
What are the shipping costs?
For information about shipping costs, click here.
How do I know whether my order has been shipped?
When your shipment is handed over to the shipping partner you will receive an email from that partner with a tracking code and a link to a webpage where you can track your shipment.
What should I do if I observe damage to the package delivered to me?
We would ask you to take a photo of the damaged package in which the shipping label is clearly legible. You should also take a photo of the damaged Bariatric Advantage®. Email the two photos to our customer services (email@example.com). We will get back to you as quickly as possible.
Why am I unable to enter my delivery address?
When entering delivery addresses, you first need to select the right country from the ‘Ship to’ dropdown list at the top of the page on the right.
For example: you can only enter an address in Belgium after you have selected ‘Belgium’ in the ‘Ship to’ dropdown list.
What does ‘out in stock’ mean?
This means that we are unable to deliver the product in question from stock. Rest assured we are doing everything we can to replenish the stock as quickly as possible.
What is a discount code?
You receive a discount code from Bariatric Advantage®, a hospital, a patients association or elsewhere. This can be redeemed when purchasing a given product. You may also receive a discount code in connection with campaigns featured in our newsletter or on our website.
How can I pay for my order?
The following payment options are available:
- Credit card (Mastercard/Visa)
- SOFORT transfer
- Bank transfer
Are online payments secure?
You can pay for your Bariatric Advantage® order online or by bank transfer.
If you select online banking you will be redirected to Bariatric Advantage®’s secure website. Your encrypted payment data are protected by a secure SSL connection and stored on encrypted servers. No payment details are ever stored in the back office of our website. This ensures that you can pay online with peace of mind.
How do I know that my order has been accepted?
You will receive a confirmation email when your order is in order. You can check the status of your order in your account.
What is the deadline for returns?
It is within your rights to return single orders within 14 days without stating a reason.
How do I return Bariatric Advantage® products?
To use your right of return, you must notify Bariatric Advantage® of your decision to cancel your purchase by post, phone (00800 5955 5955) or email (firstname.lastname@example.org). You can also complete the model withdrawal form below.
To avoid any misunderstandings, when you have the package ready to send, we advise you to take a photo of it with return label and email it to our customer services (email@example.com).
Where do I return Bariatric Advantage® products?
Return unopened and undamaged packages to:
Who pays the return costs?
You are liable to pay any return costs, unless you are returning a package due to a mistake made by us.